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plugMCP integrations

Connect external tools so MailAgent can take actions.

MCP integrations let MailAgent call external tools. These tools can fetch data or execute workflows.

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What MCP enables

  • Query internal systems (CRM, ticketing, knowledge bases).

  • Run research and return citations or summaries.

  • Take actions like creating tickets or updating records.

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How the agent uses tools

  1. It detects a need for extra context or an action.

  2. It calls the relevant MCP tool.

  3. It uses the tool result to draft or send the reply.

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Add tool rules in your prompt. Tell the agent when it should and shouldn’t call tools.

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Common safety pattern

  • Allow tools only for specific labels like Support.

  • Require Needs review for any action that changes data.

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